See The Whole Person - LGBTQ+ Awareness

Cancellation Policy

Workshop Booking Policy Booking & Confirmation A booking is confirmed once a 50% deposit has been received and written confirmation issued. The remaining balance is due no later than 7 days before the workshop date. Cancellations All cancellations must be made in writing. • 14 days or more before the date: deposit refunded in full • Fewer than 14 days: deposit non-refundable • Fewer than 7 days where full payment has been made: 50% of the total fee refunded We recommend cancellation insurance for larger bookings. Rescheduling One free reschedule is permitted with at least 14 days' notice, subject to availability and confirmed in writing. Requests with fewer than 14 days' notice are treated as a cancellation. No Shows No refund will be issued and the full fee remains payable if a session is missed without prior notice. Cancellation by Us In the unlikely event we need to cancel, you will be offered a full refund or an alternative date. We are not liable for additional costs incurred as a result. In-Person Workshops The client is responsible for ensuring the venue is accessible, equipped and available for the full session. If a workshop cannot proceed due to venue issues outside our control, we will reschedule at no additional charge. Online Workshops Participants are responsible for their own internet connection and platform access. Session links are sent no later than 48 hours before the workshop. If you have not received yours, please contact us before the session. Bespoke Workshops A non-refundable 50% deposit is required before development begins, as work starts the moment the brief is agreed. The remaining 50% is due 7 days before delivery. • Cancel before development begins: deposit forfeit, no further charge • Cancel after development begins, 14+ days before delivery: deposit forfeit, additional development fee may apply • Cancel fewer than 14 days before delivery: full fee payable All bespoke materials remain our intellectual property. Upon full payment, the client receives a licence to use the materials internally for the purposes agreed at scoping only. Materials may not be reproduced, shared externally or used to deliver workshops independently without prior written agreement. Up to two rounds of revisions are included as standard. Additional revisions beyond that may be subject to a separate fee, confirmed in writing before any additional work begins. By confirming your booking and paying your deposit, you agree to the terms of this policy.